Where we ship
We ship to addresses within the United States only, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses, or outside the US.
How long it takes
Arrives in 3 to 8 business days. Business days are Monday to Friday, excluding US public holidays.
You get a confirmation email the moment you order, and a second one with your tracking number once the parcel ships. Tracking can take 24 to 72 hours to show its first scan. That is normal and does not mean anything is wrong.
These are estimates based on normal carrier performance, not guarantees. Severe weather and peak periods like Black Friday can push delivery beyond this window. If your order passes 15 business days with no movement in tracking, email us and we will investigate or refund you.
What it costs
- Orders of $45 or more: free standard shipping.
- Orders under $45: $5.95 flat rate.
The threshold is calculated on your order total after any discount code, before tax.
Duties and taxes
The price you pay at checkout is the price you pay. There are no customs charges, import duties or brokerage fees collected on delivery.
Returns
You have 30 days from the day your order arrives to request a return.
The item has to be unworn, unwashed, in the same condition you received it, with tags attached and in its original packaging. You will also need your order number.
Email contacto@bertter.es with your order number and which items you want to return. We reply within one business day with a return authorization and the exact address to send it to. Please do not ship anything back before you have that authorization — parcels that arrive without one cannot be matched to your order.
Who pays for return shipping
- Faulty, damaged or not what you ordered: we cover it in full.
- Changed your mind or the fit is wrong: you cover the return shipping. Original shipping charges are not refunded.
Refunds
We email you once your return arrives and has been inspected. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it.
What we cannot accept back
- Items that have been worn, washed, altered, or had their tags removed
- Items returned without a return authorization
For hygiene reasons, bralettes and other intimate apparel can only be returned unworn and with the hygiene seal intact.
Exchanges
The fastest way to get the size or colour you want is to return what you have and place a new order. Waiting for an exchange takes longer than both steps together.
If something arrives wrong
Check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days with your order number and a photo. We replace it or refund you in full, including shipping both ways.
Before you buy, rather than after
Not sure which size? Email us your usual US size and we will tell you straight. We would far rather answer an email than process a return.
Questions
Email contacto@bertter.es and we reply within one business day, Monday to Friday.
