Shipping policy

Where we ship

We ship to addresses within the United States only, including Alaska and Hawaii. We do not currently ship to PO boxes, APO/FPO addresses, or outside the US.

How long it takes

Every order goes through two stages. Add them together for your total wait.

Processing: 1–2 business days. We pick, check and pack your order. Orders placed on a weekend or a US public holiday begin processing the next business day.
Delivery: 3–8 business days. Counted from the moment your parcel leaves our facility, not from when you place the order.

In practice: 4 to 10 business days from order to doorstep. Business days are Monday to Friday, excluding US public holidays.

These are estimates based on normal carrier performance, not guarantees. Carrier delays, severe weather and peak periods such as Black Friday and December can push delivery beyond this window. If your order passes 15 business days with no movement in tracking, email us and we will investigate or refund you.

What it costs

Orders of $45 or more: free standard shipping.
Orders under $45: $5.95 flat rate standard shipping.

The threshold is calculated on your order total after any discount code is applied, before tax.

Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel ships. You can also follow your parcel on our Track Your Order page. Tracking can take 24–72 hours to show its first scan after you receive the number. This is normal and does not mean anything is wrong.

Duties and taxes

The price you pay at checkout is the price you pay. There are no customs charges, import duties or brokerage fees collected on delivery for US orders.

Wrong address, missing parcels and split shipments

Address errors. Please check your shipping address before confirming. Once an order has entered processing we usually cannot change it. If a parcel is returned to us because the address was incorrect or incomplete, we will refund the items but not the original shipping cost.
Marked delivered but not received. Check with your household and neighbours and look around the property first, then contact the carrier with your tracking number. If it still has not appeared after 48 hours, email us and we will help you resolve it.
Multiple items. Orders with several items may arrive in more than one parcel, on different days, at no extra cost to you.